Chandru Bolaki

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Top Stories by Chandru Bolaki

Many of the world's largest telecommunications service providers rely on CommWorks Corporation, a 3Com company, to build their Internet protocol (IP)-based multiservice networks. Providing responsive, reliable, and secure customer support across continents, languages, and time zones was a growing challenge, but one CommWorks needed to meet in order to exceed its strategic goal of differentiation through superior, personalized customer support. CommWorks customers demand a high level of customer support and are accustomed to sophisticated technology integration. The company's success in penetrating this elite group of service providers - as well as a host of other service provider customers - placed ever-increasing demands on its customer support organization, which relied on many complex, manual and custom processes to provide the real-time, proactive communications ... (more)